• Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications
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Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications

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Automated CSAT Surveys | Voice & SMS Based Market Research

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Healthcare Solutions

If you're in healthcare, you owe it to yourself to learn how you can make your everyday business processes more efficient and save money at the same time. We can help in automating many of your routine and repetitive tasks, including Patient Engagement surveys.

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Transportation Solutions

If you're in the transportation business, you can automate many of your routine tasks like package notifications, surveys, collection calls and more. Improve your customer satisfaction by extending your service hours without extending your costs.

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Transforming Market Research: Advanced Automated CSAT Phone Surveys for In-Depth Insights

In today’s data-driven business landscape, market research and customer satisfaction (CSAT) surveys are vital. IVR Lab is at the cutting edge, offering automated phone surveys that seamlessly blend traditional techniques with the latest technology. Our services provide a comprehensive approach for understanding customer preferences and behaviors, crucial for shaping products and services

Customizable and Interactive Survey Scripts

We assist in crafting engaging, interactive scripts tailored to your specific needs, whether using our professional voice recordings or a script you provide. Our survey flow is designed to be intuitive and user-friendly, starting with a welcoming intro message and progressing through a series of well-structured questions.

Key Features and Benefits of IVR Lab's Phone Surveys

  • Both inbound and outbound options with CSAT format
  • 24/7 availability, catering to global demographics.
  • Recording and optional transcription of customer comments.
  • Instant access to collected data, with raw data downloadable in CSV format.
  • Availability of local and toll-free numbers for wider reach.
  • Specialized premises or cloud-based applications for flexibility and scalability.

Survey Customization

Create dynamic, engaging surveys with our enhanced scripts, adaptable to various formats, ensuring precise and valuable customer insights.

Versatile Survey Applications

From emergency management to financial transactions, our surveys cater to diverse industries, offering specialized solutions for every business need.

24/7 Global Reach and Accessibility

With around-the-clock availability and both local and toll-free number options, our surveys connect you with a global audience, gathering real-time feedback.

Cost-Effective, High-Volume Capability

Efficiently manage thousands of calls with minimal setup, leveraging our technology for high-volume outreach, and gain comprehensive market insights.

What will you build?

Talk to us about your usecases

Customer Satisfaction Surveys

Customer Satisfaction Surveys

Tailored to gauge client contentment, these surveys help businesses refine their products and services based on direct customer feedback.

Emergency Management

Emergency Management

Vital for crisis communication, these surveys collect and disseminate critical information during emergencies, enhancing response efforts.

Delivery Notifications

Delivery Notifications

Automated calls inform customers about the status of their deliveries, enhancing the post-purchase experience and customer satisfaction.

Self-Service IVRs

Self-Service IVRs

These interactive systems empower customers to resolve their queries, access information, and perform transactions without human intervention

Bill Payment Systems

Bill Payment Systems

Facilitate easy and secure bill payments over the phone, improving convenience for customers and streamlining revenue collection.

Clinical Surveys

Clinical Surveys

Essential for healthcare providers, these surveys collect patient feedback and health data, contributing to improved medical services and research.

Real Estate Applications:

Real Estate Applications:

Tailored for the real estate sector, these surveys gather client preferences and feedback, aiding in property management and sales strategies.

Financial Transactional IVRs:

Financial Transactional IVRs:

Enable secure and efficient financial transactions over the phone, enhancing customer trust and operational efficiency.

Patient Engagement

Patient Engagement

Our HIPAA compliant patient engagement system allows anyone from a one location practice to large hospitals to efficiently administer surveys

Versatile Question Formats for Comprehensive Feedback

Our typical call flow structure is meticulously designed for clarity and ease of response:

  • Intro Message: This initial greeting sets the tone, respectfully requesting the client’s participation in the survey.

  • Structured Questions: The survey progresses through a series of pre-determined questions, tailored to the specific goals of the survey.

    • Rating Scale Questions (0-9): Quantitative assessment of opinions or experiences.
    • Likert-Type Scale (1-5): Measures the degree of agreement or disagreement.
    • Semantic Differential (0-9): Captures the connotative meaning of respondent’s perception.
    • Multiple Choice: Offers a range of pre-set answers for quick and easy responses.
    • Dichotomous Questions (Yes/No, True/False): Simple, binary-choice questions for clear, decisive answers.
    • One Open-Ended Question: Allows for detailed, narrative responses, providing depth and context.

  • Repeat Options: Ensures clarity and allows respondents to reconsider their answers.

  • Additional Options: Including message taking or call transferring for further engagement or action.

This structured approach ensures that each survey is comprehensive, user-friendly, and yields high-quality data for insightful analysis.

Our surveys feature a range of question types, including rating scales, Likert-type scales, multiple-choice, and dichotomous questions, complemented by an open-ended option for detailed responses. This variety in question formats ensures thorough and nuanced feedback, enabling deeper insights into customer preferences and experiences

Efficient and Cost-Effective Automated Survey Systems

Setting up our automated phone survey IVR systems is straightforward and efficient. We handle large volumes of calls simultaneously, providing invaluable insights into market trends and customer preferences, which are critical in shaping brand strategies. We also specialize in healthcare services, from independent practitioners to hospitals, from insurance agencies to insurance companies.

Choose IVR Lab for Your Automated Survey Needs

Selecting IVR Lab means choosing a partner committed to providing the best ROI with advanced, cost-effective solutions. We work closely with you to develop the ideal survey strategy tailored to your specific requirements, ensuring maximum impact and efficiency.

Contact IVR Lab for Tailored Survey Solutions

Reach out to IVR Lab for a consultation. We’ll work with you to identify and customize the best calling plan for your specific needs, ensuring you get the most effective and cost-efficient service.