- Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications
Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications
AI-Powered Call Center Management Tools
We are here to help
Healthcare Solutions
If you're in healthcare, you owe it to yourself to learn how you can make your everyday business processes more efficient and save money at the same time. We can help in automating many of your routine and repetitive tasks, including Patient Engagement surveys.
Contact us to learn more
Transportation Solutions
If you're in the transportation business, you can automate many of your routine tasks like package notifications, surveys, collection calls and more. Improve your customer satisfaction by extending your service hours without extending your costs.
Connect with us to learn more
Upgrade Your Call Center With AI-Powered Transcription, Summaries & Call Analytics
Call centers often wrestle with clunky legacy systems that can’t keep up—leaving agents buried in manual tasks and compliance hanging by a thread. IVR Lab steps in with cloud-based, AI-powered tools that slide right into your existing platform. Think real-time transcription, instant call summaries, searchable recordings, and keyword tracking—all built to save time and meet tough standards like HIPAA and SOC 2.
We’re not here to replace your call center; we’re here to make it better, faster, and more secure, with solutions that system integrators and providers can brand as their own—no heavy lifting required.
Key Benefits: Upgrade Without the Overhaul
- Live Transcription : Turn calls into text as they happen for instant reference and training.
- AI Summaries: Cut through the noise with quick, automated call recaps for agents.
- Keyword Tracking: Spot compliance issues or performance trends
- Searchable Recordings: Pull up any call fast using keywords or sentiment filters
- Compliance Built In: Redact sensitive info automatically, keeping you audit-ready
- Certified Security: HIPAA and SOC 2 compliance means no worries, even in regulated fields
Security You Can Trust
- Certified Safe: HIPAA and SOC 2 badges are not only pretty but they prove we mean business on compliance
- Encrypted Everything: Calls, messages, recordings—all locked tight for peace of mind.
- Controlled Access: Only your team sees what they need, no leaks.
White-Label IVR Solutions for Integrators & Call Centers
System integrators and call center providers face a tough spot: clients want advanced IVR and analytics, but building it in-house takes time, talent, and cash you might not have. IVR Lab fills that gap with a white-label, API-driven platform that’s ready to roll.
We handle the tech—real-time transcription, AI summaries, searchable recordings, and compliance—so you can focus on your clients. Brand it as yours, plug it into your systems, and watch your offerings level up without the headaches.
- No Tech Team Needed: Our APIs connect fast— minimal development on your end.
- Your Brand, Front and Center: Clients see your name, not ours, on every feature.
- Secure Out of the Box: SOC 2 and HIPAA compliance baked in—sell to any industry.
- Scales Without Sweat: Cloud-based means no infrastructure costs or limits.
- Support That Sticks: We manage updates and uptime, keeping your clients happy 24/7.
- System Integrators: Expand your toolbox without hiring specialists.
- Call Centers: Offer AI-powered analytics that keep clients competitive.
- VoIP Providers: Add value with zero development hassle.
Our Commitment to Security and Data Protection
Our focus on security is unwavering, with all communications protected through robust data encryption methods. This commitment ensures that sensitive health information remains confidential and secure, in line with HIPAA standards.
Increase Efficiency & Reduce Costs. Don't Wait, Automate!
Why wrestle with outdated call center tech when you can plug in AI-powered tools that work? IVR Lab brings transcription, analytics, and compliance to your system—no migration, no fuss. Whether you’re upgrading your own operations or boosting your offerings as a partner, we’ve got you covered.
Let’s talk about making your call center sharper and more secure—reach out now.