- Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications
Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications
Call Recording and Analytics
We are here to help
Healthcare Solutions
If you're in healthcare, you owe it to yourself to learn how you can make your everyday business processes more efficient and save money at the same time. We can help in automating many of your routine and repetitive tasks, including Patient Engagement surveys.
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Transportation Solutions
If you're in the transportation business, you can automate many of your routine tasks like package notifications, surveys, collection calls and more. Improve your customer satisfaction by extending your service hours without extending your costs.
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Recordings, Real Time Transcriptions, AI Summaries, Call Insights
AI and Cloud Tools That Work Your Way
Running a call center means juggling data, compliance, and efficiency—often with tools that feel stuck in the past. IVR Lab changes that with a platform built around cloud-hosted power, detailed call recordings, precise transcriptions, and sharp AI summaries, all designed to mesh with your existing setup. This isn’t about starting over; it’s about amplifying what you’ve got with deeper control and smarter tech.
Dive into how we make your calls more secure, accessible, and useful—without the overhaul.
Key Benefits: Upgrade Without the Overhaul
- Live Transcription : Turn calls into text as they happen for instant reference and training.
- AI Summaries: Cut through the noise with quick, automated call recaps for agents.
- Keyword Tracking: Spot compliance issues or performance trends
- Searchable Recordings: Pull up any call fast using keywords or sentiment filters
- Compliance Built In: Redact sensitive info automatically, keeping you audit-ready
- Certified Security: HIPAA and SOC 2 compliance means no worries, even in regulated fields
Security You Can Trust
- Certified Safe: HIPAA and SOC 2 badges are not only pretty but they prove we mean business on compliance
- Encrypted Everything: Calls, messages, recordings—all locked tight for peace of mind.
- Controlled Access: Only your team sees what they need, no leaks.
Cloud-Based Storage: Scalable, Secure, and Always Ready
Our cloud-based approach takes call storage off your plate and into a system that grows with you. Forget local servers eating up space or IT teams scrambling to patch security holes—IVR Lab’s cloud platform keeps years of calls encrypted, organized, and accessible from anywhere. It’s built for the long haul, with compliance-grade protection that meets tough standards like HIPAA and SOC 2, so your data stays safe without bogging down your operation.
- Infinite Scalability: Store thousands of calls without hardware upgrades.
- End-to-End Encryption: Data’s locked tight from recording to retrieval.
- Secure Out of the Box: SOC 2 and HIPAA compliance baked in—sell to any industry.
- Cost Savings: Ditch on-site storage for a leaner budget.
Call Recordings: Capture Every Detail, Every Time
Recordings aren’t just a backup—they’re a goldmine when done right. IVR Lab captures every call with crystal-clear quality, tagging them with metadata like dates, agents for easy tracking. Whether you’re auditing for compliance, training staff, or resolving disputes, our recordings give you a full picture without manual hassle. Plus, they’re stored securely in the cloud, ready when you need them.
- High-Fidelity Audio: No garbled playback—just clean, usable sound.
- Auto-Tagging: Includes keywords, sentiment, and custom filters
- Instant Playback: Stream or download recordings in a click.
- Compliance-Ready: Option to Scrub sensitive data before storage
Transcriptions: Turn Talk Into Actionable Text
Why dig through audio when you can have it in writing? Our AI transcribes calls as they happen, delivering accurate, searchable text that cuts through the noise. It’s not just about documentation—transcriptions let you spot trends, train agents, or flag compliance risks on the fly. Integrated with your legacy systems, this feature turns raw calls into a tool for sharper decision-making.
- Real-Time Conversion: Text appears as agents and customers speak.
- Searchable Output: Find exact phrases or topics in seconds.
- Training Gold: Use transcripts to coach staff with real examples.
AI Summaries: Get the Gist Without the Grind
Sifting through long calls kills productivity—our AI summaries fix that. After every call, we generate concise, point-form recaps highlighting key details: customer needs, action items, or red flags. These bite-sized insights save agents time, keep supervisors in the loop, and can be tied seamlessly into your current workflows, making follow-ups faster and smarter.
- Quick Reads: Summaries land in under 30 seconds post-call.
- Custom Focus: Highlight compliance risks, sales cues, or support wins.
- Agent Assist: Preps staff for next steps without replaying calls.
- Analytics Feed: Summaries fuel bigger-picture performance tracking.
Legacy System Integration: No Rip-and-Replace Needed
Our Unique Value Proposition: Your call center’s setup might be old-school, but that doesn’t mean it’s obsolete. IVR Lab’s API-driven platform plugs into legacy systems—think outdated VoIP or on-prem PBX—without forcing a costly rebuild. We bring cloud storage, recordings, transcriptions, and AI summaries to your existing tools, bridging the gap between what you have and what you need.
- Fast Setup: APIs connect in days, not months—no tech overhaul.
- Works With Anything: Ties into Avaya, Cisco, Asterisks or custom stacks.
- Zero Disruption: Keep agents working while we enhance behind the scenes.
- Future-Proof: Add new features without breaking old systems.
Smarter Call Centers Start Here: AI Tools That Fit Your System
Take your call center to the next level with cloud-powered storage, detailed recordings, instant transcriptions, and AI-driven summaries—all customized to your existing systems. IVR Lab makes it happen without the fuss. Want to see it in action? Hit us up at for a demo today.