- Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications
Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications
Understanding IVR Pricing: A Guide to Cloud-Based System Costs
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Analyzing IVR System Pricing: A Guide to Cloud-Based Cost Structures
In the complex world of cloud-based Interactive Voice Response (IVR) systems, understanding pricing can be challenging. While each IVR solution we create is unique and tailored to specific client needs, the pricing structure generally comprises two main components: customization fees and usage costs. This breakdown aims to demystify the cost elements associated with custom IVR systems.
Initial Customization and Professional Services Fees
This one-time fee covers the initial setup of your IVR system:
- Tailored System Design: Includes crafting call flows, integrating advanced features like voice recognition, biometrics, and transcription services.
- Professional Voice Recordings and API Integration: Setting up professional voice prompts, configuring APIs, and establishing server and database connections.
- Upfront and Completion Payments: Typically paid partially at the start with the balance due upon completion of the system development.
Depending on the complexity, fees can range from a few hundred to several hundred thousand dollars.
Ongoing Voice, SMS & Secure Messaging Usage Fees
Recurring costs associated with the operation and maintenance of the IVR system:
- Comprehensive Hosting Services: Encompassing server maintenance, routine system upgrades, and security measures.
- Telecommunication Costs: Based on call volume or a flat rate, adjusted according to the agreement's length and call handling capacity.
- Flexibility for COR and NCOR Customers: Accommodating clients with existing telecommunication contracts for favorable rates, and offering adaptable solutions for both Client of Record and Non-Client of Record scenarios.
Depending on the complexity, fees can range from a few hundred to several hundred thousand dollars.
Hybrid System Integration
For clients with existing IVR contracts seeking advanced features:
- Enhancing Current Systems: Integrating advanced functionalities like complex database interactions or biometrics into existing IVR systems.
- Cost-Efficient Upgrades: Leveraging existing infrastructure to minimize additional expenses, ensuring an economical transition to enhanced capabilities.
Take the Next Step with Our Custom IVR Solutions
Navigating IVR system pricing need not be a daunting task. With our expertise in crafting bespoke solutions and a commitment to transparent pricing, we make the process straightforward and effective. Whether you’re looking to enhance an existing system or build a new one from the ground up, contact us for a consultation. Let us work together to develop an IVR solution that fits your needs and budget, helping you streamline communications and improve efficiency.