Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications

we are passionate experts

Next-Gen Communication Solutions for the Modern World

Interactive Voice, SMS, Secure Messaging & AI Chat Solutions

HIPAA-compliance2024
YES! We are HIPAA Compliant
As of 03/08/2024, we are SOC2 certified
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Years Of Communication Excellence

We are experts at designing highly customized Interactive Voice, SMS and Secure Message Response Systems. Big project or small one, when others say no, we say YES!

Industry Specific Solutions

Revolutionize Your Industry-Specific Interactions Our advanced communication systems serve as your digital liaison, facilitating both inbound and outbound engagements. From routine calls in healthcare for appointment reminders and transportation for logistics updates to insurance claim inquiries, we’ve got you covered. Elevate your industry-specific interactions with our AI-powered tools, including chatbots and virtual assistants.

Experience Rapid ROI with CaaS Harness the power of modern communication solutions to realize significant cost efficiencies. Redirect your workforce to higher-value tasks while our automated systems operate round-the-clock at virtually no labor cost. With our CaaS approach, the ROI is not just evident—it’s swift. Discover how we can optimize your operations and reduce expenses.

 

 

Leveraging Secure Communications

Stay Ahead with Modern Communication Solutions Traditional IVR no longer suffices in this tech-driven era. This is why numerous businesses are turning to CaaS, leveraging AI and Natural Language Processing (NLP) to redefine their customer service. Enhance customer satisfaction and boost your profitability with our cutting-edge solutions tailored for healthcare, transportation, insurance, and beyond.

Tailored to Your Needs Every industry has its unique challenges, and our solutions are meticulously crafted to meet those. Whether you’re in healthcare managing patient interactions, in transportation coordinating logistics, or in insurance handling policy inquiries, our CaaS solutions align with your specific objectives. Plus, our commitment doesn’t end at implementation; we promise unparalleled customer support for every solution we deploy.

 

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OUR SPECIALTIES

Explore Our Services

As a boutique agency, we have the ability and expertise to craft customized solutions — solutions that work for you.

Voice & SMS Surveys

Our Phone Based Automated surveys will make it easy and affordable to get feedback from your customers. Inbound and Outbound services available. Customizable multi-format CSAT Surveys.

Patient Engagement Surveys

Our patient engagement surveys provide insightful feedback, helping us improve care quality and tailor services to better meet our patients' needs and expectations.

Public Health

Manage disease outbreaks effectively with our automated voice and SMS surveys, utilizing inbound and outbound platforms to keep the public informed and enga.ged in a very cost effective manner

PROMIS Surveys

Our PROMIS system allows you to collect reliable and valid assessments of health status encompassing physical, mental, and social well-being, from the patient's perspective.

Insurance Sector

Become more efficient & reduce your overhead by utilizing IVRs specially customized for your unique needs. Automatically handle routine inquiries such as eligibility and claims inquiries

Financial Services

Enhance customer service in finance through quick, secure phone-based transactions and inquiries, ensuring efficiency and confidentiality in client interactions.

Compliance Solutions

Enhance your whistleblower reporting system with IVR Lab's secure voice, video, and messaging solutions. Seamless API integration. SOC2 compliant.

Electronic Visit Verification

Federal and state EVV requirements demand strict adherence to data collection standards. We offer a unique solution that simplifies EVV compliance without having to change your HCMS

Custom Services

From small businesses to large enterprises, we create bespoke Interactive Voice, SMS and Secure Messaging Response Systems that deliver impactful results

SIP Trunking

IVR Lab provides a top-tier, flexible SIP trunking solutions that include unlimited and scalable trunks that are reliable for rapid remote office setup and seamless communication.

Public Adjuster & Claims

A custom-built interactive voice and messaging system designed for insurance claims adjusters, public adjusters, and restoration companies. Simplify intake processing.

Call Center Tools

We provide a platform built around cloud-hosted power, detailed call recordings, precise transcriptions, and sharp AI summaries, all designed to mesh with your existing setup.

Our Service Areas

International Coverage

Most of our services can be enabled throughout North America (USA, Canada and Mexico), UK, Germany and Australia

United States

Canada

Mexico

United Kingdon

Germany

Australia

Latest Research

Our Latest Research on PROMIS Surveys

Request a copy of our paper

Leveraging SMS and Secure Messaging Technology for Patient Reported Outcome Surveys to increase Health Outcomes and Reducing Administration Costs